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Policies

Technical Support Policy

isee systems provides technical support and maintenance to customers who own version 9.1 and above of the iThink/STELLA software and who own a current technical support plan.

Technical Support is provided by telephone or e-mail and includes software installation support, troubleshooting and general "how-to" questions. Maintenance includes patches, updates, and minor software releases.

Lab Pack licenses are covered under the associated faculty license. NetSim licenses are covered under the associated iThink or STELLA license.

Eligibility: Not all software owners are eligible for Technical Support. Technical Support is included with Professional, College/University and K-12 versions of iThink and STELLA. Technical Support is not included with Student software.

Hours of operation - Monday through Friday, excluding company holidays, from 9:00am to 5:00pm Eastern Time (US and Canada).

Purchase Order Policy

We accept purchase orders for orders over $2,000.00 (two thousand dollars) or from K-12 School Districts for any amount. (United States and Canada only). Our terms are Net 30 and full payment is due within 30 days of invoicing. Email orders@iseesystems.com if you require our W9. Our US EIN (Federal Tax Id) is 02-038 5795.

We are not able to accept purchase orders for less than this amount.

Refund Policy


Software:

Because of the intangible nature of software, we do not give refunds for software purchases.

Printed Matter:

The printed matter listed below may be returned. isee systems must be informed within 10 days from date of purchase that you wish to return printed matter. isee systems must receive the returned printed matter in saleable condition within 30 days from date of purchase. Printed matter must be returned by traceable means.

Workshops

The printed matter listed below may be returned. isee systems must be informed within 10 days from date of purchase that you wish to return printed matter. isee systems must receive the returned printed matter in saleable condition within 30 days from date of purchase. Printed matter must be returned by traceable means.

User Conference:

User Conference fees are refundable up until 90 days prior to a scheduled conference. No refunds will be allowed within 90 days of a scheduled conference.

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© 2017. isee systems inc . All rights reserved.

Phone: (603) 448-4990 Email: info@iseesystems.com

   Monday - Friday: 9:00 am - 5:00 pm EDT | Saturday - Sunday: Closed
Wheelock Office Park | 31 Old Etna Rd, Suite 7N | Lebanon, NH 03766 | US

isee systems inc. holds registered trademark rights over the following: iThink®, STELLA®, Stella®, isee systems® and claims the following trademarks; isee NetSim™, Stella Live™, Causal Lens™ and Stella Online™.

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